About Mark

profile smallI’ve worked for 30 years in the IT industry at levels up to and including Head of IT for organisations such as MarsBritannia Building Society, The Co-Operative Banking Group and The Open UniversityClick here for more information on my earlier roles.

I have a proven track record of driving transformational success within teams and projects. I deliver outstanding levels of operational reliability and build great engagement with business colleagues and staff resulting in service excellence and delighted customers.

I am particularly interested in leadership, coaching, culture and development of teams. Outside of work I have a variety of hobbies and interests including sailing, bell ringing and music.

I have worked with social media as a leadership and communication channel in a work context. This youtube video looks at how I use blogging and twitter to build customer engagement and high performing teams. This is a review of one of my contributions to “Conference in a Box” on Customer Experience.

I post blogs here on a variety of IT and Leadership related topics. If you are interested in blogging yourself, take a look at this post and let me know what you think.


One thought on “About Mark

  1. Hi Mark
    Sorry to hear about your Dad. I remember you taking about his time in Kenya (where I was born and stayed till 11).
    Pass regards onto family.


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