As leaders, we all have a role to engage and communicate with our employees, customers and key stakeholders. We all probably have tried and tested tools and techniques: face to face meetings, team huddles, stakeholder one-to-ones, relationship meetings, newsletters and large stand up briefing and comms sessions and so on. However, how effective are they? Do … Continue reading
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Social Media, Risk or Opportunity?
A couple of days out of the office with IT Support Staff from other Higher Education IT Service teams and also delivering a session for our HR Team on use of social media and technology to aid communication has prompted me to reflect on the power of social media. I’d be interested in what you think? Whether we … Continue reading
View from Crewe – Reflections
After the excitement of live daily blogs last week from the UCISA conference, this blog is a few thoughts and reflections. For those that missed them, here are “A View from Crewe” blog 1 and blog 2. I’ve been thinking about where the OU is relative to other universities. We are ahead in some ways – many universities are still grappling with centralising … Continue reading
View from Crewe Day 2; The science behind smart phones and toilets
A great evening last night featuring a BBQ (it can be warm and sunny up north) followed by Family Fortunes with some amazing answers to what a Service Desk does all day from Edge Hill and other universities. I believe a good evening followed in the bar. I can’t report on that as I chose … Continue reading
View from Crewe day 1; UCISA Support Services Conference
One year into my role as Assistant Director of IT Service delivery at The Open University and I am attending my first external “conference”. I’m at the annual get together of all the folks from different higher education institutions who have the joy of supporting the IT platforms and desktops for the eclectic mix that is … Continue reading
Mark Jacot 