Tagged with Leadership

Attributes of a Social media savvy IT Leader

A great post in Harvard Business Review shared by Tony Wood @xfactorcomms on the attributes of CEOs who get social media got me thinking about what are the equivalent for those in senior IT leadership roles. We live in a world where the power of online tools to enable genuine 2 way communication can be seen … Continue reading

Farewell to the OU

After two great years at the Open University, I’m moving on. I was brought in to transform the IT Service Delivery function and have delivered Substantial jump in staff satisfaction scores Significant improvements in customer satisfaction scores (c95% satisfied) A project to standardise 7000 desktop PCs and eliminate Microsoft XP Significant reductions in incident and service … Continue reading

What makes good leadership.

I’ve been in leadership roles for much of my career and thinking about how to improve all the time. I’ve had the benefit of working for some great leaders and seen what they do, and also had the privilege of being coached by a professional external coach. So what have I learnt? Here are my … Continue reading