Tagged with communication

Learning from the Chief Marketing Officers

In IT we often struggle with communication and engagement. At a CIO event recently, I decided for a change to see what I could learn from the experts and moved rooms to attend a number of presentations from a Chief Marketing officer (CMO) event running in parallel. Looking at the world from someone else’s perspective always … Continue reading

Farewell to the OU

After two great years at the Open University, I’m moving on. I was brought in to transform the IT Service Delivery function and have delivered Substantial jump in staff satisfaction scores Significant improvements in customer satisfaction scores (c95% satisfied) A project to standardise 7000 desktop PCs and eliminate Microsoft XP Significant reductions in incident and service … Continue reading

What are Real Communications?

I recently had a good chat with a colleague from Project One who are a great change consultancy I have done lots of work with. They have come up with an interesting concept called “Real Change”. This led me to think about what Real Communications might look like. I’ve been writing a weekly blog now … Continue reading

What did the Firefox say….

What did the Firefox say….

Do you wonder about how to get staff reading boring IT announcements? This is the title of the note about our latest Firefox browser update. No, I didn’t get it either; my new IT service comms person had to explain it to me – click on the picture for an explanation – 489 million youtube hits! … Continue reading