After the excitement of live daily blogs last week from the UCISA conference, this blog is a few thoughts and reflections. For those that missed them, here are “A View from Crewe” blog 1 and blog 2. I’ve been thinking about where the OU is relative to other universities. We are ahead in some ways – many universities are still grappling with centralising … Continue reading
A great evening last night featuring a BBQ (it can be warm and sunny up north) followed by Family Fortunes with some amazing answers to what a Service Desk does all day from Edge Hill and other universities. I believe a good evening followed in the bar. I can’t report on that as I chose … Continue reading
One year into my role as Assistant Director of IT Service delivery at The Open University and I am attending my first external “conference”. I’m at the annual get together of all the folks from different higher education institutions who have the joy of supporting the IT platforms and desktops for the eclectic mix that is … Continue reading
Mark Jacot 