A couple of days out of the office with IT Support Staff from other Higher Education IT Service teams and also delivering a session for our HR Team on use of social media and technology to aid communication has prompted me to reflect on the power of social media. I’d be interested in what you think? Whether we … Continue reading
Tagged with service …
View from Crewe – Reflections
After the excitement of live daily blogs last week from the UCISA conference, this blog is a few thoughts and reflections. For those that missed them, here are “A View from Crewe” blog 1 and blog 2. I’ve been thinking about where the OU is relative to other universities. We are ahead in some ways – many universities are still grappling with centralising … Continue reading
Moving to pastures new
Great news – I’ve got a new role. From the start of June – I will be heading up Service Delivery at the Open University based in Milton Keynes. Once before in my career (when I saw an advert for the Britannia role in the Sunday Times), I have seen a job and thought “That’s … Continue reading
Great Customer Service – Metrics or something else?
Two examples of excellent customer service this week has prompted me to ask “What makes service great?“. What can we learn in IT from other industries? Metrics do have a place, if they are relevant and understandable to the customer, but I think they are more for managing your own teams performance and providing an early … Continue reading
Making Innovation productive
I spent two very useful days at a CIO conference this week, so I thought I would share some thoughts and themes. These included The maturing of Data Analytics, and how to generate business value from the huge amounts of data we capture. Click here for a really good blog by Chris Skinner on this … Continue reading
Mark Jacot 