Tagged with service

Social Media, Risk or Opportunity?

A couple of days out of the office with IT Support Staff from other Higher Education IT Service teams and also delivering a session for our HR Team on use of social media and technology to aid communication has prompted me to reflect on the power of social media. I’d be interested in what you think? Whether we … Continue reading

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View from Crewe – Reflections

After the excitement of live daily blogs last week from the UCISA conference, this blog is a few thoughts and reflections. For those that missed them, here are “A View from Crewe” blog 1 and blog 2. I’ve been thinking about where the OU is relative to other universities. We are ahead in some ways – many universities are still grappling with centralising … Continue reading

Moving to pastures new

Moving to pastures new

Great news – I’ve got a new role. From the start of June – I will be heading up Service Delivery at the Open University based in Milton Keynes.  Once before in my career (when I saw an advert for the Britannia role in the Sunday Times), I have seen a job and thought “That’s … Continue reading

Making Innovation productive

Making Innovation productive

I spent two very useful days at a CIO conference this week, so I thought I would share some thoughts and themes. These included The maturing of Data Analytics, and how to generate business value from the huge amounts of data we capture. Click here for a really good blog by Chris Skinner on this … Continue reading