I’ve worked for 30 years in the IT industry at levels up to and including Head of IT for organisations such as Mars, Britannia Building Society, The Co-Operative Banking Group and The Open University. Click here for more information on my earlier roles.
I have a proven track record of driving transformational success within teams and projects. I deliver outstanding levels of operational reliability and build great engagement with business colleagues and staff resulting in service excellence and delighted customers.
I have worked with social media as a leadership and communication channel in a work context. This youtube video looks at how I use blogging and twitter to build customer engagement and high performing teams. This is a review of one of my contributions to “Conference in a Box” on Customer Experience.