I’ve been in leadership roles for much of my career and thinking about how to improve all the time. I’ve had the benefit of working for some great leaders and seen what they do, and also had the privilege of being coached by a professional external coach. So what have I learnt? Here are my … Continue reading
Tagged with Call Centre; leadership …
The Call Centre – Role Model Leadership?
Tonight sees the return of The Call Centre – a brilliantly funny programme about Nev – a politically very incorrect leader of a Swansea Financial Services cold calling call centre. When I first saw it I thought it was a spoof – but it is real. If you missed the first series – shame – … Continue reading