I hosted a panel session on this topic at the CIO Global Banking Summit being held in London this week. My topic is Leadership and Change, prompted by work I’m doing to think about why change is successful. This blog is updated version with feedback from the conference discussion in italics. At Aldermore, I’ve been … Continue reading
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Learning from the Chief Marketing Officers
In IT we often struggle with communication and engagement. At a CIO event recently, I decided for a change to see what I could learn from the experts and moved rooms to attend a number of presentations from a Chief Marketing officer (CMO) event running in parallel. Looking at the world from someone else’s perspective always … Continue reading
Attributes of a Social media savvy IT Leader
A great post in Harvard Business Review shared by Tony Wood @xfactorcomms on the attributes of CEOs who get social media got me thinking about what are the equivalent for those in senior IT leadership roles. We live in a world where the power of online tools to enable genuine 2 way communication can be seen … Continue reading
Transforming IT Service – 5 things to focus on
Having just finished a 2 years at the OU, I have been reflecting on how to create high performing IT Teams. Whilst the concepts are in my view simple, doing them well is the hard bit that needs experience and practice. Here are my thoughts, I wonder what you think? Are these right or have … Continue reading
Farewell to the OU
After two great years at the Open University, I’m moving on. I was brought in to transform the IT Service Delivery function and have delivered Substantial jump in staff satisfaction scores Significant improvements in customer satisfaction scores (c95% satisfied) A project to standardise 7000 desktop PCs and eliminate Microsoft XP Significant reductions in incident and service … Continue reading
