Tagged with service management

Learning from the Customer Service experts; Toyota

Learning from the Customer Service experts; Toyota

One of best way of improving is learn from the experts in other industries. A few years ago, British Airways wanted to redesign club class on their planes, so they thought luxury in a small space. Who did they choose? A yacht designer. When they redesigned check in layout, they went to Disney to look at … Continue reading

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How to raise your family in an “Agile” way!

Actually, this blog is about “What does Agile Development mean in IT Service?” More about families at the end including a useful video for those with young kids. The Open University is using agile methodologies to increase productivity and responsiveness. This has got me thinking about what it means for IT Service. Agile is all … Continue reading

Making Innovation productive

Making Innovation productive

I spent two very useful days at a CIO conference this week, so I thought I would share some thoughts and themes. These included The maturing of Data Analytics, and how to generate business value from the huge amounts of data we capture. Click here for a really good blog by Chris Skinner on this … Continue reading