A great post in Harvard Business Review shared by Tony Wood @xfactorcomms on the attributes of CEOs who get social media got me thinking about what are the equivalent for those in senior IT leadership roles. We live in a world where the power of online tools to enable genuine 2 way communication can be seen … Continue reading
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Transforming IT Service – 5 things to focus on
Having just finished a 2 years at the OU, I have been reflecting on how to create high performing IT Teams. Whilst the concepts are in my view simple, doing them well is the hard bit that needs experience and practice. Here are my thoughts, I wonder what you think? Are these right or have … Continue reading
Farewell to the OU
After two great years at the Open University, I’m moving on. I was brought in to transform the IT Service Delivery function and have delivered Substantial jump in staff satisfaction scores Significant improvements in customer satisfaction scores (c95% satisfied) A project to standardise 7000 desktop PCs and eliminate Microsoft XP Significant reductions in incident and service … Continue reading
#CIOevent Social Media Session – Summary, Takeaways and useful links.
I had the pleasure of presenting on Social Media at the CIO Event this week. With only 30 minutes to cover Branding, Linkedin, Twitter and Blogging, I touched on each topic lightly, so here are the key takeaways and some further useful links to blogs on the subject along with a slide or two from the … Continue reading
Comms sessions and newsletters – is there a better way of engaging?
As leaders, we all have a role to engage and communicate with our employees, customers and key stakeholders. We all probably have tried and tested tools and techniques: face to face meetings, team huddles, stakeholder one-to-ones, relationship meetings, newsletters and large stand up briefing and comms sessions and so on. However, how effective are they? Do … Continue reading