Tagged with blog

Attributes of a Social media savvy IT Leader

A great post in Harvard Business Review shared by Tony Wood @xfactorcomms on the attributes of CEOs who get social media got me thinking about what are the equivalent for those in senior IT leadership roles. We live in a world where the power of online tools to enable genuine 2 way communication can be seen … Continue reading

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Farewell to the OU

After two great years at the Open University, I’m moving on. I was brought in to transform the IT Service Delivery function and have delivered Substantial jump in staff satisfaction scores Significant improvements in customer satisfaction scores (c95% satisfied) A project to standardise 7000 desktop PCs and eliminate Microsoft XP Significant reductions in incident and service … Continue reading