Tagged with data

The importance of good (but not too many) service measures

At a recent IT Service Conference, I took part in a great workshop about measures. For me the most important measure is listening┬áto my staff and customers. Ultimately, if you can create a climate of openness, then people will tell you honestly what is working well and what isn’t. Why would anyone want to give … Continue reading

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Making Innovation productive

Making Innovation productive

I spent two very useful days at a CIO conference this week, so I thought I would share some thoughts and themes. These included The maturing of Data Analytics, and how to generate business value from the huge amounts of data we capture. Click here for a really good blog by Chris Skinner on this … Continue reading