After two great years at the Open University, I’m moving on. I was brought in to transform the IT Service Delivery function and have delivered Substantial jump in staff satisfaction scores Significant improvements in customer satisfaction scores (c95% satisfied) A project to standardise 7000 desktop PCs and eliminate Microsoft XP Significant reductions in incident and service … Continue reading
Tagged with Conference …
View from Crewe day 1; UCISA Support Services Conference
One year into my role as Assistant Director of IT Service delivery at The Open University and I am attending my first external “conference”. I’m at the annual get together of all the folks from different higher education institutions who have the joy of supporting the IT platforms and desktops for the eclectic mix that is … Continue reading
Mark Jacot 