Tagged with customer experience

Jac(ot) in a Box – Customer Experience for IT.

A good colleague of mine has come up with a brilliant concept called Conference in a Box. Rather than travel to a hotel, why not have a conference delivered to your desk in a box. Some great content, and freebies and goodies too. This month’s conference is all about delivering a great Customer Experience.  I’m … Continue reading


What makes good leadership.

I’ve been in leadership roles for much of my career and thinking about how to improve all the time. I’ve had the benefit of working for some great leaders and seen what they do, and also had the privilege of being coached by a professional external coach. So what have I learnt? Here are my … Continue reading