In IT we often struggle with communication and engagement. At a CIO event recently, I decided for a change to see what I could learn from the experts and moved rooms to attend a number of presentations from a Chief Marketing officer (CMO) event running in parallel. Looking at the world from someone else’s perspective always … Continue reading
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Transforming IT Service – 5 things to focus on
Having just finished a 2 years at the OU, I have been reflecting on how to create high performing IT Teams. Whilst the concepts are in my view simple, doing them well is the hard bit that needs experience and practice. Here are my thoughts, I wonder what you think? Are these right or have … Continue reading
What have the NHS and Barclays got in common?
There has been much news coverage on culture change this week in the wake of the report on Mid Staffs NHS and the LIBOR scandal. I’ve always believed culture is critical to success. So in this blog, here are three personal thoughts. 1. Culture comes from the top. Leaders get the culture they deserve. Whatever culture you … Continue reading
Mark Jacot 