Its a while since I last posted. At the OU we are doing alot of work on Agile Working and the technology to underpin and support that. At a recent event, the traits of a good manager as seen by Google were presented. They clearly are getting many things right, so I thought I would … Continue reading
Filed under Blogs …
The Call Centre – Role Model Leadership?
Tonight sees the return of The Call Centre – a brilliantly funny programme about Nev – a politically very incorrect leader of a Swansea Financial Services cold calling call centre. When I first saw it I thought it was a spoof – but it is real. If you missed the first series – shame – … Continue reading
The current banking crisis explained by an Irishman
Someone posted this on Facebook; made me smile, so I thought I would share it. Thanks to the Irish Band The Buachaills for the original post THE CURRENT BANKING CRISIS EXPLAINED BY AN IRISHMAN Young Paddy bought a donkey from a farmer for £100. The farmer agreed to deliver the donkey the next day. The … Continue reading
Social Media and Donughts
I use social media tools as part of my job to engage with and learn from people in my teams, across the university and with experts in my areas of interest such as technology and education. The best analogy I have seen to explain the different social media uses donuts (it’s American!). So here is my take … Continue reading
Learning from the Customer Service experts; Toyota
One of best way of improving is learn from the experts in other industries. A few years ago, British Airways wanted to redesign club class on their planes, so they thought luxury in a small space. Who did they choose? A yacht designer. When they redesigned check in layout, they went to Disney to look at … Continue reading
Mark Jacot 