After two great years at the Open University, I’m moving on. I was brought in to transform the IT Service Delivery function and have delivered Substantial jump in staff satisfaction scores Significant improvements in customer satisfaction scores (c95% satisfied) A project to standardise 7000 desktop PCs and eliminate Microsoft XP Significant reductions in incident and service … Continue reading
Tagged with communication …
What are Real Communications?
I recently had a good chat with a colleague from Project One who are a great change consultancy I have done lots of work with. They have come up with an interesting concept called “Real Change”. This led me to think about what Real Communications might look like. I’ve been writing a weekly blog now … Continue reading
What did the Firefox say….
Do you wonder about how to get staff reading boring IT announcements? This is the title of the note about our latest Firefox browser update. No, I didn’t get it either; my new IT service comms person had to explain it to me – click on the picture for an explanation – 489 million youtube hits! … Continue reading
What makes good leadership.
I’ve been in leadership roles for much of my career and thinking about how to improve all the time. I’ve had the benefit of working for some great leaders and seen what they do, and also had the privilege of being coached by a professional external coach. So what have I learnt? Here are my … Continue reading
Comms sessions and newsletters – is there a better way of engaging?
As leaders, we all have a role to engage and communicate with our employees, customers and key stakeholders. We all probably have tried and tested tools and techniques: face to face meetings, team huddles, stakeholder one-to-ones, relationship meetings, newsletters and large stand up briefing and comms sessions and so on. However, how effective are they? Do … Continue reading
Mark Jacot 