After two great years at the Open University, I’m moving on. I was brought in to transform the IT Service Delivery function and have delivered Substantial jump in staff satisfaction scores Significant improvements in customer satisfaction scores (c95% satisfied) A project to standardise 7000 desktop PCs and eliminate Microsoft XP Significant reductions in incident and service … Continue reading
Tagged with Leadership …
What makes good leadership.
I’ve been in leadership roles for much of my career and thinking about how to improve all the time. I’ve had the benefit of working for some great leaders and seen what they do, and also had the privilege of being coached by a professional external coach. So what have I learnt? Here are my … Continue reading
#CIOevent Social Media Session – Summary, Takeaways and useful links.
I had the pleasure of presenting on Social Media at the CIO Event this week. With only 30 minutes to cover Branding, Linkedin, Twitter and Blogging, I touched on each topic lightly, so here are the key takeaways and some further useful links to blogs on the subject along with a slide or two from the … Continue reading
Comms sessions and newsletters – is there a better way of engaging?
As leaders, we all have a role to engage and communicate with our employees, customers and key stakeholders. We all probably have tried and tested tools and techniques: face to face meetings, team huddles, stakeholder one-to-ones, relationship meetings, newsletters and large stand up briefing and comms sessions and so on. However, how effective are they? Do … Continue reading
View from Crewe day 1; UCISA Support Services Conference
One year into my role as Assistant Director of IT Service delivery at The Open University and I am attending my first external “conference”. I’m at the annual get together of all the folks from different higher education institutions who have the joy of supporting the IT platforms and desktops for the eclectic mix that is … Continue reading
Mark Jacot 