It’s been a while since my last blog, I’ve been a bit busy getting to grips with my new role running IT Service and Operations at the Open University. The OU is an interesting place to work. Being recognised as a market leader worldwide in distance learning is great, however continuous change and improvement is required to maintain that … Continue reading
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Tips on securing a role
Having now got a new role, a blog on my thoughts about finding a new role and the best hints and tips I was given that worked. The best early advice was take some time out after leaving and think about my future. That was really important. Don’t panic and start applying for jobs till … Continue reading
Moving to pastures new
Great news – I’ve got a new role. From the start of June – I will be heading up Service Delivery at the Open University based in Milton Keynes. Once before in my career (when I saw an advert for the Britannia role in the Sunday Times), I have seen a job and thought “That’s … Continue reading
Great Customer Service – Metrics or something else?
Two examples of excellent customer service this week has prompted me to ask “What makes service great?“. What can we learn in IT from other industries? Metrics do have a place, if they are relevant and understandable to the customer, but I think they are more for managing your own teams performance and providing an early … Continue reading
Margaret Thatcher as a leader
Hearing the discussions after the death of Margaret Thatcher today, everyone had views on her policies that range from passionate agreement to an equal hatred for what she did. To learn from her as a leader I try to put aside my views on the rights and wrongs of what she did. I think she … Continue reading
Mark Jacot 